Help Center

FAQ

120% Love & Happiness Guarantee

minds and hearts

Returns

General

What is your return policy?

When will I receive a refund?

How do I retrun a defective product?

How do I return a damaged product?

Shipping & Delivery

Do you ship internationally?

Can I ship to a P.O. Box or an APO/FPO address?

Will my order arrive in one package?

When will I receive my order?

I received my item in an Amazon box, is that right?

Will my order arrive in one package?

How do I track my order?

Compliance

General

Are you in compliance with the Consumer Product Safety Improvement Act (CPSIA)?

Do you have General Conformity Certificates for your products?

Do you have an EC Declaration of Conformity?

Safety

Are your toys safe?

How do you test your toys?

Ordering

What is the status of my order?

Can I cancel or adjust my order?

When will I receive a refund?

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